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Master Services Agreement


This Agreement was last updated on March 1, 2020.

This Master Services Agreement (“Agreement”) governs the access and use of SNF Wound Care.

1. Definitions. As used in this Agreement, the following terms have the meaning set forth below.

a) “Affiliate” means any entity that directly or indirectly controls, is controlled by or is under common control with the subject entity.

b) “Customer” means the party entering into an Order Form with SNF Wound Care, or otherwise signing up to use the Services.

c) “Courses” means the online courses provided by SNF Wound Care as part of the Services.

d) The “Fees” means the amounts payable by Customer to SNF Wound Care for access to the Services.

e) “Order Form” means the ordering document mutually executed by SNF Wound Care and Customer, specifying: (1) the Fees payable by Customer to SNF Wound Care for provision of the Services, (2) the duration of the Services to be provided by SNF Wound Care to Customer, (3) the number of Users authorized to access the Services, and (4) other billing and payment information regarding SNF Wound Care’s provision of the Services to Customer.

f) “Personal Data” means any personal data that Customer submits into the Services.

g) The “Services” means SNF Wound Care Services, SNF Wound Care for Business or SNF Wound Care for Government, or a platform for online education provided by SNF Wound Care that includes the Courses.

h) “SNF Wound Care” means SNF Wound Care, SNF Wound Care’s Wound Learning Academy, or one of its affiliates.

i) “Users” means the employees and contractors that Customer authorizes to access and use the Services.

2. Provision of the Services. SNF Wound Care agrees to make the Services available to Customer and its Users pursuant to the terms of this Agreement, and as specified in an Order Form. In the event that Customer is purchasing a subscription to the “Team Plan” version of the Services, then Customer acknowledges and agrees that certain features generally available in the Services may not be available to Customer.

3. Restrictions. Customer shall not, nor shall it permit its Users to:

a) Copy, distribute, create derivative works, hack, or modify the Services or any of the Courses,

b) Input any inappropriate, infringing, offensive, racist, hateful, sexist, pornographic, defamatory or libelous content into the Services,

c) Scrape, spider, or utilize other automated means of any kind to access the Services, including but not limited to accessing API endpoints for which Customer or its Users have not been provided authorization by SNF Wound Care,

d) Use the Services for benchmarking or any other similar competitive purposes or in order to build a competitive product to the Services,

e) Share login access to the Services among multiple individuals, transfer a User license (except in connection with a change of job assignment or termination of employment), or otherwise permit any party other than the Users to use the Services,

f) Use or access the Services in a U.S. embargoed country or in violation of any U.S. export law or regulation, or allow any individual that is on a U.S. government denied-party list to use the Services,

g) Introduce any computer code, file, or program that may damage the Services,

h) Use the Services in any manner that is unlawful or that infringes the rights of others, or

i) Permit any individual that is under the age of 13 years old to use the Services.

4. Violations of Restrictions. In the event that SNF Wound Care determines that Customer or any of its Users has violated the restrictions set forth in Section 3 above, SNF Wound Care reserves the right to terminate or suspend access to the Services for Customer or the relevant Users. 

5. Fees. Customer will pay the Fees as set forth in one or more Order Forms. All fees are payable in US dollars. In the event that Customer is late in making payments, then SNF Wound Care reserves the right to charge the greater of 1.5% interest per month or the maximum interest permitted by law, and Customer will be liable for all third-party collection costs. 

6. Taxes. The Fees and other amounts required to be paid hereunder do not include any amount for taxes, including any applicable sales, use, excise, or other transaction-based tax ("Taxes") or levy (including interest and penalties). Customer agrees to pay all amounts payable under this Agreement free and clear of all deductions or withholdings or rights of counterclaim or set-off unless required by law. If a deduction or withholding is so required, then Customer agrees to pay such additional amount as to ensure that the net amount received and retained by SNF Wound Care equals the full amount that SNF Wound Care would have received had the deduction or withholding not been required. Customer shall reimburse SNF Wound Care and hold SNF Wound Care harmless for Taxes or levies to which SNF Wound Care is required to collect or remit to applicable tax authorities. This provision does not apply to SNF Wound Care’s income, franchise and employment taxes or any taxes for which Customer is exempt provided Customer has SNF Wound Care with a valid tax exemption certificate. To the extent a taxing authority changes their position or taxing policy requiring SNF Wound Care to collect a Tax or levy from Customer, SNF Wound Care will add the Tax or levy to the Customer invoice.

7. Confidentiality.

a) Scope of Confidentiality. Each party agrees that all code, inventions, know-how, or business, technical, and financial information disclosed to such party (“Receiving Party”) by the disclosing party (“Disclosing Party”), constitute the confidential information of the Disclosing Party (“Confidential Information”), provided that it is either identified as confidential at the time of disclosure or should be reasonably known by the Receiving Party to be confidential due to the nature of the information disclosed. Personal Data is considered Confidential Information. Confidential Information will not, however, include any information that: (1) was publicly known and made generally available in the public domain prior to the time of disclosure by the Disclosing Party, (2) becomes publicly known and made generally available after disclosure by the Disclosing Party to the Receiving Party through no action or inaction of the Receiving Party, (3) is already in the possession of the Receiving Party at the time of disclosure by the Discloser, (4) is obtained by the Receiving Party from a third party without a known breach of the third party’s obligations of confidentiality, or (5) is independently developed by the Receiving Party without the use of or reference to the Confidential Information. The Receiving Party may disclose the Disclosing Party’s Confidential Information if required by law so long as the Receiving Party gives the Disclosing Party prompt written notice of the requirement prior to the disclosure and assistance in obtaining an order protecting the information from public disclosure.

b) Non-Use and Non-Disclosure. Except as expressly authorized herein or as necessary to perform its obligations hereunder, the Receiving Party agrees to: (1) not disclose any Confidential Information to third parties, and (2) not use Confidential Information for any purpose other than as necessary to exercise its rights or perform its obligations hereunder.

c) Processing of Personal Data. Notwithstanding the provisions of this section, Customer agrees that SNF Wound Care may process Personal Data as necessary for (1) storage and other processing necessary to provide, maintain and update the Services, and (2) the provision of customer and technical support to Customer regarding the Services. To the extent that Customer is subject to a local data privacy law (including but not limited to the General Data Protection Regulation or the California Consumer Privacy Act), then Customer agrees to request from SNF Wound Care a data protection agreement prior to providing any Personal Data to SNF Wound Care.

8. Term and Termination.

a) Duration of Term. This Agreement will commence on the Effective Date, and will continue until all Order Forms hereunder have expired or have been terminated. The duration of the Services will be specified in each applicable Order Form. Unless otherwise specified in an applicable Order Form, and with the exception of Customers on the SNF Wound Care for Business Team plan that has disabled auto-renewal within the Services, Order Forms will renew automatically for additional terms of one year, unless terminated by either party by giving at least 30 days written notice prior to the end of the then-current term.

b) Termination for Material Breach. Either party may terminate this Agreement and any applicable Order Forms in the event that the other party materially breaches this Agreement, by providing 30 days written notice, unless such breach is cured during such 30 day notice period. In the event that Customer terminates this Agreement or any Order Form due to material breach by SNF Wound Care, then Customer will be entitled to receive a pro-rated refund for Services not rendered past the termination date. Sections 5-11 and 15-18, as well as any accrued rights to payment, will survive any termination or expiration of the Agreement.



11. Indemnification.

a) SNF Wound Care’s Indemnification Obligations. SNF Wound Care agrees to defend Customer for all third party claims arising from an allegation that Customer’s use of the Services as permitted under this Agreement infringes upon a third party’s intellectual property rights (“Claim Against Customer”), and indemnify Customer from any damages, reasonable attorney fees, and costs incurred by Customer as a result of a Claim Against Customer. In the event that the Services become subject to a third-party intellectual property claim, or SNF Wound Care believes that the Services will become subject to such a claim, then SNF Wound Care may elect to: (1) modify the Services so that they are no longer allegedly infringing, (2) obtain a license for Customer’s continued use of the Services, or (3) terminate this Agreement or any applicable Order Forms, and provide Customer a pro-rated refund for Services not rendered past the termination date. This section states SNF Wound Care’s sole liability to the Customer with respect to a claim that any part of the Services infringes the intellectual property rights of a third party.

b) Customer's Indemnification Obligations. Customer agrees to defend SNF Wound Care for all third-party claims arising from Customer’s violations of Sections 3(a) and 3(b) of this Agreement (“Claim Against SNF Wound Care”), and indemnify SNF Wound Care from any damages, reasonable attorney fees, and costs incurred by SNF Wound Care as a result of a Claim Against SNF Wound Care.

c) Requirements for Indemnification. In order for the indemnification obligations hereunder to apply, the party seeking indemnification must: (1) promptly tender a claim for indemnification, (2) allow the indemnifying party sole control of the defense or settlement of the underlying claim, and (3) reasonably assist with any defense or settlement of the underlying claim at the indemnifying party’s request and expense.

12. Anti-Corruption. Neither party has received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from an employee or agent of the other party in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. Upon learning of any violation of this restriction, Customer agrees to promptly notify SNF Wound Care’s legal department, by emailing info@snfwoundcare.com

13. Publicity. Customer grants SNF Wound Care the right to use Customer’s company name and logo as a reference for marketing or promotional purposes on SNF Wound Care’s website and in other promotional materials. 

14. Force Majeure. Neither party will be liable for any failure or delay in the performance of its obligations hereunder to the extent caused by a condition that is beyond a party’s reasonable control, including but not limited to natural disaster, civil disturbance, acts of terrorism or war, labor conditions, failure by a third party hosting provider or utility provider, governmental actions, interruption or failure of the Internet or any utility service, or denial of service attacks.

15. Assignment. Neither this Agreement nor any of the rights and licenses granted under this Agreement may be transferred or assigned by either party without the other party’s express written consent (not to be unreasonably withheld or delayed), except, however, that either party may assign this Agreement and all Order Forms under this Agreement without the other party’s consent to an Affiliate or to its successor in interest in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any other attempt to transfer or assign this Agreement will be null and void. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors, and permitted assigns.

16. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be deemed null and void, and the remaining provisions of this Agreement shall remain in effect.

17. Governing Law Venue, and Attorney’s Fees. This Agreement and any disputes arising under it will be governed by the laws of the State of California without regard to its conflict of laws provisions, and each party consents to the personal jurisdiction and venue of the state or federal courts located in Los Angeles, California. In the event of any dispute between the parties regarding the terms of this Agreement, the party prevailing in such dispute shall be entitled to collect from the other party all costs incurred in such dispute, including reasonable attorneys’ fees. 

18. Entire Agreement. This Agreement constitutes the entire agreement between the parties pertaining to the subject matter hereof, and any and all written or oral agreements previously existing between the parties are expressly cancelled. This Agreement and any mutually executed Order Forms shall apply in lieu of the terms or conditions in any purchase order or other documentation that Customer provides, and all such terms and conditions are null and void and superseded by this Agreement and any mutually executed Order Forms. This Agreement, or any part thereof, may be modified by SNF Wound Care at any time, including the addition or deletion of terms at any time, and such modifications, additions or deletions will be effective immediately upon posting.

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